Brandi M Zih

Product support

I have two screen doors one sticks when the weather gets warm and one doesn't latch how do I adjust them?
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Preferred solution: Help fixing a problem

Kesley Ffz
map-marker Milwaukee, Wisconsin

We did not like the wide casing they put on our windows. It just looks wrong, not what we wanted. Come to find out later, they could have put on a narrower casing.

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Feldco - We did not like the wide casing they put on our windows. It just looks wrong, not what...
Feldco - We did not like the wide casing they put on our windows. It just looks wrong,... - Image 2
We tried to stop them right after they started the 1st window, but they told us it had to be installed that way. Come to find out, they could have used a narrower casing. The pics are before and after.
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User's recommendation: Be careful of their hi-pressure Sales pitch. Not worth the headache you will have later.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Merrill, Wisconsin

Will it ever be installed?

Feldco - Will it ever be installed?

We are very disappointed with Feldco. We signed our contract to have our siding installed on Aug 2, 2023.

At the time the salesman was very professional but once we signed our contract and gave them our deposit (which was over half the contract amount),we seemed to have been forgotten. It is now, November 29, 2023 and have not had our siding installed, nor any idea when it will be.

Their contract says that the siding would be installed within 8-12 weeks. The salesman told us that we would be contacted by them by the end of September to the beginning of October. When we didnt hear from them by the end of October, we had to call them 3 times before receiving a call back.

We then were told that they were waiting on parts and would be taking care of within 2 weeks.

We are now at week 18 and have not received a phone call from Feldco. We again are forced to call them to get the status of our installation. We called yesterday morning and were told that someone would be contacting us by end of day to answer our questions.

We have not received that phone call and have left another message.

We wanted to have the new siding installed prior to winter hitting due to the old siding on the back of our house ripped off by high winds but obviously that has not happened. We received snow last week.

Feldco has no problem on taking your money for what seems to be a wonderful product but their communication and timeliness is lacking greatly.

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User's recommendation: Be careful of the showmanship, because your product may never show up.

Rex F Ebh

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Verified Reviewer
| map-marker Des Plaines, Illinois

Denied estimate

I'm the personal assistant of a homeowner and they refuse to come out and speak with me. Horrible customer service right up to get go
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Preferred solution: Feld code to come out and just at least do an estimate

User's recommendation: Think twice

Rachel D Irc

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Verified Reviewer
| map-marker Des Plaines, Illinois

Not Happy With Product

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Went with Feldco because of their warranty and quality of product. Purchased 4 windows a few years and another 7 windows last year.

During the winter months we felt a draft coming in from the first set of windows. We dealt with this issue for a few years but finally we contacted the company since we had 2 screens we needed replacing. We figured when the tech comes out we will talk to him about the draft coming in. They sent out a technician to our home.

We of course had to pay for the technician to come out and he stated he was sorry but they don't make our windows anymore so in order to fix the draft issue we would have to purchase new windows. What kind of warranty is that?

Now we have yet another window that the weather stripping is falling off the window. Not happy with the whole situation and most likely will not purchase windows again from Feldco unless the company does right with backing up it's products that are warrantied.

View full review
Pros:
  • Decent prices
Cons:
  • Terrible warranty for their products

Preferred solution: Our window issues resolved without a cost to us. Or a free replacement of the 2 draft windows plus my weather seal issue.

User's recommendation: Look around for other companies

Resolved
willie L Tyj

Resolved: COMPLAINT REGARDING WINDOW COMMERCIAL

Updated by user Nov 02, 2023

Company fixed the issue and I have been provided with apology. Feldco eventually removed the advertisement with those hideous bees on that man approximately two weeks after my complaint.

Original review Sep 20, 2023
WHY DOES FELDCO CONTINUE PUSHING THAT HIDEOUS COMMERCIAL WITH THOSE BEES CRAWLING ON THAT STUPID LOOKING MAN FOR A WINDOW COMMERCIAL? IT GIVES ME HIVES AND I KNOW OTHERS FIND IT OFFENSIVE AS WELL,>
OTHER COMPANIES HAVE WINDOW COMMERCIALS THAT ARE PLEASANT AND BUSINESS ORIENTED, BEES ARE PLENTIFUL THIS SUMMER, AND CONTINUING TO SHOW THIS COMMERCIAL IS VERY UNCOMFORTABLE FOR MANY PEOPLE, ESPECIALLY THOSE OF US WHO GET HIVES WHEN THIS IS SHOWN, DOES FELDCO THINK THIS IS APPEA LING TO POTENTIAL CUSTOMERS?

THIS POOR GUY LOOKS SO STUPID WHEN THEY SHOW HIS PHOTO, BEES ARE DANGEROUS INSECTS, AND CAN CAUSE DEATH, ESPECIALLY WHEN THEY SWARM OVER YOUR BODY LIKE THESE ARE PORTRAYED ON THIS MAN, REALISTICALLY, THIS GUY WOULD HAVE BEEN SERIOUSLY STUNG AND SWOLLEN WHEREAS HIS BREATHING WOULD HAVE BEEN STOPPED AND HE WOULD HAVE GONE INTO CARDIAC ARREST. I KNOW SOMEONE WHO WAS STUNG BY A BEE AND WAS PROVIDED WITH AN EPIC PEN TO KEEP AVAILABLE WITH HIM AT ALL TIMES IN CASE OF ANOTHER STING, WHICH COULD TAKE HIS LIFE, I AM APPEALING TO FELDCO TO PLEASE, PLEASE DISCONTINUE SHOWING THIS ADVERTISEMENT. IT CAUSES HEALTH PROBLEMS FOR ME AND OTHERS WHENEVER WE SEE THIS COMMERCIAL. MY LATE HUSBAND AND I REPLACED THE WINDOWS IN OUR HOUSE THROUGH FELDCO OVER TEN YEARS AGO, AND I AM VERY DISAPPOINTED WITH THEIR BUSINESS TACTICS TODAY.

I AM CURRENTLY CONSIDERING REPLACING DOORS, AND I USUALLY TRY TO DO BUSINESS WITH PRIOR COMPANIES, BUT IN VIEW OF THAT ADVERTISING, ALONG WITH THE MANY CUSTOMER COMPLAINTS I SEE ABOUT FELDCO, I WOULD NEVER DO BUSINESS WITH THEM AGAIN. IT IS OBVIOUS THEY DO NOT CARE ABOUT THEIR CUSTOMERS.
View full review
Cons:
  • Lack of consideration for custoners and the public

Preferred solution: REMOVAL OF THAT ADVERTISING WITJE BEES

User's recommendation: PLEASE APPEAL TO FELDCO TO BE CONSIDERATE OF ITS CUSTOMERS AND USE SENSIBLE ADVERTISING TO APPEAL TO SENSIBLE PEOPLE.

Kathleen B Srn

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Verified Reviewer
| map-marker Des Plaines, Illinois

Poor warranty and customer service

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Called today to have a window fixed. Had my windows installed in 2013.

Window will not shut you have to push the top up and the bottom down at the same time to lock the window with a magic third hand. Was told the service fee went up to $99 instead of $79 dollars. Because of the economic times to pay for gas and wear and tear on the vehicle. I was also informed of their labor charge church can be anyway were from $30 and up depending on the issue.

Which the supervisor told me the issue he claims its a balancer. He also asked me what makes me think Im so special I dont have to pay a trip fee. Which was never disclosed to me only pushing if the lifetime warranty. Which you pay for a trip fee, labor cost and depending on the parts as well.

I asked what was the lifetime warranty for that I have my whole life to call them?

The service girl was rude and would put me on hold to flex her muscles and then get back on the line and ask if I was ready to set my appointment. When I asked a question she would put me back on hold like a child and then come back and ask me if I was ready yet??

I replaced 17 windows with them. Have had to call them multiple times always a headache I hope I never have to deal with them ever again!

If I has the money I would replace all of them with an actual reputable company. Great salesmen really push probably could have bought a bridge too but worst experience ever!

View full review
Cons:
  • To many to list

Preferred solution: Trip fee waived! Parts that they sold me waived I didn’t have a choice in them, they warranties them for life not balancers 5 years, windowpanes 7 years, locks 1 year.

User's recommendation: Look somewhere else

Anonymous
map-marker Schererville, Indiana

Terrible company

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You guys gave me an estimate on my roof. I call salesman 2 hours later and say ok. Get a text next day and he says we cant honor our price because we forgot to add shingle cost in after I have price in writing. Salesman boss was something else on the phone.I would never use or recommend you guys to anyone.Crap company
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Anonymous
map-marker Delray Beach, Florida

Poor customer service and possibly a very poor user of gps (sales person)

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We could not even have the appointment. They could not find our house and said it does not exist. We live in a new community that started to build in 2021. We found it with gps. Golan's movers, ABT, Comcast, Amazon, UPS, private delivery from Anthropologie have all found me here. The post office delivers all my mail. Perhaps the customer service team and the sales people need a class on google and google maps. Just another company that lost an easy sale.good goo
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User's recommendation: good luck!

Lucy H Vdn
map-marker East Peoria, Illinois

This is 2nd window from Feldco. Excellent staff for installation

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The crew for install arrived on time, were professional, courteous, did an excellent job, with finishing touches also and cleaning up after. Mr. Todd Foglesons led the crew and communicated with homeowner well as did the others also. Love my new window. Old one possibly 60 years and such a difference now. I now need a bid on a sliding door 78x69. Thank you!
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User's recommendation: Get a bid from Feldco

Erica C Pfb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baraboo, Wisconsin

Questions on windows already purchased

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Updated by user Jan 01, 2023

I have received zero acknowledgment of my inquiry. I guess they like upset customers. Definitely disappointed.

Original review Dec 01, 2022
Hello,
Our home received Feldco windows in January 2020 after our purchase was made in September 2019. The question is we have put an addition to move my mother in, and due to this addition, we have lost 3 out of the 8 windows we purchased.

Wondering what we can do with the 3 that are not being used. Do you have a take-back program of any sort?

Also, our windows are leaking so badly that we have had to plastic our windows this year when we did not have to do that before. I understand we have a lifetime warranty can someone maybe come and take a look at them or have any other suggestions instead of placing plastic on the windows?
Thank you for your time,
Erica L Crump
506 Tyler Ave
Baraboo,Wi 53913
View full review
Anonymous
map-marker Waupaca, Wisconsin

Feldco is a rip off

Spent $20,000 on 4 doors. They simply shoved the doors. They came to adjust all 4 three times and we still see daylight thru 1 and can't lock another and one will open by simply shaking it. I can't get anything in writing from them. Stay away from feldco
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User's recommendation: If their lips are moving they are lying

Christine L Oir

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Verified Reviewer
| map-marker Appleton, Wisconsin

Unacceptable Customer Service

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May 5, 2022, we had a garage door installed. One of the installers said a wire was corroded and needed to be replace before the project could be finished.

When the electrician finally showed up, he determined the wire was not corroded and did not need replacement. We paid him $150. We have sent several emails to Jason Whittington, area manager. We need to be refunded $150 for the electrician and $390 for the garage door opener.

The trim was never finished. Reason given was that the garage door opener needed to be done before the trim could be completed. Today is September 11, 2022.

We have been emailing Jason since August 4, 2022 and the situation has not been resolved. The door is nice but the customer service stinks.

View full review
Loss:
$540
Pros:
  • Nice garage door
  • Nice product
Cons:
  • Bad customer service

Preferred solution: Price reduction

User's recommendation: buyer beware

Carla S Def

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Siding and skirting horrible

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Feldco - Siding and skirting horrible
Feldco - Siding and skirting horrible - Image 2
Feldco - Siding and skirting horrible - Image 3
Feldco - Siding and skirting horrible - Image 4
I had my mobile home sided and skirting done in 2018, I have been having to put skirting back on after a mild wind. The sub contractors that did the job in the first place did a horrible job to begin with.They have come quite a few times to fix but never how it should be done. Now they want to charge a $139.00 for a service call. I would not recommend this place for any kind of work! I paid almost $11,000 and my place looks like ***
View full review
Pros:
  • Horrid customer service and product
Cons:
  • Need to give customer what thay paided for no short cutes
  • Horrible installation of all

Preferred solution: Fixed RIGHT!

User's recommendation: Go somewhere else! These are just a very few pictures!

Omar F Wer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor Product Quality & Service

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Feldco - Poor Product Quality & Service
Feldco - Poor Product Quality & Service - Image 2
Feldco - Poor Product Quality & Service - Image 3

If I could give this company Zero or Negative Stars I would. I ordered a Sliding Glass door from Feldco in NOVEMBER OF 2020 and I am still waiting for Feldco to deliver the door panels free of damages and defects!

During First Installation Date (Around March 2020), I noticed that the seals on the double pane windows for both panels were failing.

One seal was so damaged / defective that there is no way the product could have passed Quality Control Inspection. When I brought this to the attention of the Install Team &;;;;;;;;;;;;;;;; asked what it was; they just chuckled and said "Oh that's damage." and installed the panels anway. I then had to reschedule a date to get both panels re-installed.

During the Second Installation Date (Around End of September 2020), Feldco showed up for the installation with only one Door panel (not both of them). That panel had a huge vetical scratch down 75% of the panel and this time the Installation Team caught it and decided not to install it.

For the second panel they actually had drive back to their Des Plaines warehouse and "found it" and then drove back for a second installation that day. Most probably it was not the panel I ordered. Instead it was just someone else's or some other damaged / defective panel that was lying around that they drove back to install (and tried to pass of as my defect-free order).

After that 2nd installation round, I noticed that again the seal was failing on that 2nd panel as well and it was actually in worse product quality than the original Sliding Door panel they had installed during the first installation appointment. (During a subsequent conversation with my Salesperson I literally told him that I actually regretted calling Feldco for the 2nd Installation Appointment because I had better product quality before Feldco showed up to try to "fix things").

After this 2nd "Amateur Night" install appointment, I called up the Sales person & told him that if Feldco was unable to deliver panels defect free after a year...

maybe it was time to amend the contract to "cancel" the order for the sliding glass door. He said that could not be done & that they would keep trying till they got it right (Translation: I wanna protect my commission!).

The Operations Manager in charge of my order has now stopped responding to e-mails and stopped providing updates as to when my third round of panels will be shipped & be ready for a third round of installation. I suspect that most probably nothing has been ordered & Feldco is just stringing me along; hoping I will just give up &; go away). Feldco just wants to install crap products, take your hard-earned money & then hide in their offices with the lights off (hoping their product defect problems will just go away & they won't have to make good for their crap quality / service).

This is a company that does not want to honor their so-called "Lifetime Warranty".

The Lifetime Warranty is a joke. You can't exercise a Lifetime Warranty if Feldco stops responding to you as a customer and starts treating you more as a nuisance to be ignored / swept under the rug... rather than a valued customer whose business they want to repeatedly earn over time by fixing any quality issues. They want to grab your cash & for problems to go away without having to make things right.

Basically FELDCO has given up on fixing things & turned into "FLEDCO".

I don't have the time waste by constantly reaching out to Feldco; begging for fixes & status updates on my 1 simple order. I paid for service upfront & FELDCO IS NOT DOING ME ANY FAVORS. I should have paid less for Feldco's "Service" because I paid cash upfront in 2020 & this year inflation has been at 5.5%!

I so DEEPLY regret hiring this company. Save your money & the hassle I am going through right now with these LOSERS & just hire another company.

Unless you want to pay upfront, wait years for defective products to be installed & then get treated like crap by Feldco when you call it to their attention... totally hire these guys. Boeing can deliver functioning planes in a year... BUT FELDCO CANNOT GET ITS ACT TOGETHER & DELIVER DEFECT FREE GLASS SANDWHICHED BETWEEN TWO PIECES OF METAL?!

THIS COMPANY IS A JOKE! I would recommend any potential Commerical or Residential customer to think twice before hiring these jerks! No one has time for how uncessarily STRESSFUL and DRAMA-FILLED their current installation process is.

Feldco should do its brand & its customers a favor and stop selling products to new customers until it can stop forcing its existing customers to jump through the Circus / High School Soap Opera that its current installation process is now.

YOUR CUSTOMERS ARE BUSY PEOPLE TOO, WITH THEIR OWN PROFESSIONAL LIVES & DO NOT HAVE TIME FOR THIS GARBAGE!!!! Focus on fixing bad quality and existing customer service problems before selling to new customers.

For CRAP windows, siding & doors and an insanely hassle filled installation process run by CLOWNS...Call Feldco today!

View full review
Loss:
$4000
Pros:
  • No pros they suck it is a miracle feldco is not bankrupt
Cons:
  • Charged a service and have not received the service
  • Very poor service
  • Poor work

Preferred solution: Let the company propose a solution

Anonymous
map-marker Madison, Wisconsin

Unsatisfied

Feldco - Unsatisfied
We were told October for our entry door. It wasnt until we pressed Feldco in January they said, Oh! It was back ordered, but JUST arrived! Then, they did a poor job of installation. The base of the door they said theyd replace, was suddenly not possible, so we ended up with a nice door and old, cracked, paint peeled, mismatched door base.
View full review
Cons:
  • Unreliabilty of feldco installer
  • Poor customer service and does not honor warranty

User's recommendation: Be very careful when you review your end product.

About

Summary

Feldco was launched in 1953 by Bernie Feld in Chicago, Illinois. Feldco engages in manufacturing and supply of sidings, windows, trims, and doors for homeowners, being the leading manufacturer in the Midwestern. The company also holds an ample stock of shakes and scallops, entry doors, custom picture replacement windows, storm doors, detail trims and accessories etc. The company offers free in-home estimates and provides all products with a 12 month guarantee. Feldco operates showrooms in Chicago, Downers Grove, Des Plaines, Rockford and others. It is also specializes on home improvement and lead safe renovation. Due to financing opportunities by Feldco, most customers qualify for $1,000 to over $25,000 for home renovation projects.

Feldco reviews and complaints

Feldco is ranked 17 out of 141 in Restoration, Renovation and Remodeling category

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