Feldco - Miscommunication, wrong garage door made Big delay of my garage door!
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New ReviewerMy husband and I decided on Feldco, to get a new garage door, after hearing about the free installation. Plus my friend had windows installed a few years ago and she referred them to us.
An appointment was set up for the end of August of this year, 2016. The guy came out to measure for the garage door, saying that it would take a few weeks because this is their busy season. We got a phone call a few weeks later setting up for the installation on Oct. 11th, between 8 and 11am.
Oct. 11th came and went. I called the company to find out what happened and they said that a technician had to come out first!!!! WHAT!!!
That did not make sense at all! We already had everything established for the installation! So miscommunication occurred which was not a cool thing at all, because I am trying to make this process as easy as possible and already I was starting to get stressed. An appointment for the installation made for Oct.
21st. Great, thought this was really going to happen now. Well, on this day, the guy came with the garage door, and he opened up the back of the truck and right away he said that this one will not fit! I was livid!!!!
I right away called the company to complain because how could someone measure wrong! Aren't they supposed to be experienced in this? We got our answer a few days later. It was the manufacturer that screwed up!
Some numbers apparently were put in the system wrong! So now I asked about getting some kind of compensation, more money off, or even some gift cards for the inconvenience of this! First of all, I had to take some days off of work and also revamp my schedule to fit their schedule. Plus someone, I cannot remember who now, called and said that they had another garage door, in a walnut color which would be an upgrade to us, but I told them that we do not want walnut, we want the almond color!
YIKES!!!! Finally yesterday, Nov. 5th we get a call saying that our garage door can be installed on Nov. 9th.
I am a little anxious about this. I STILL FEEL THAT WE ARE ENTITLED TO SOMETHING FOR ALL THE INCONVENIENCE!
THIS IS RICIULOUS! We were thinking of getting more work done from them next year, but not sure now if we want to use them!!!!!
Reason of review: Poor customer service.
Monetary Loss: $1500.
Preferred solution: A couple of gift cards would be appreciated. I understand that other people get $250 gift cards for referrals, so this would be fine, or even more off the final bill, whichever..
Feldco Cons: How they offered me a different garage door.
Location: Milwaukee, Wisconsin
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Comments
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It seems like you think that everyone owes you gift cards. YOU USED CAPITAL LETTERS FOR THE WORD ENTITLED.
This shows that you are an entitled BRAT. NO ONE OWES YOU A THING.Get a job. Not anyone's fault that your husband was a failure in life and left you with nothing. If your husband were alive he would be ashamed of you.
What was the poor man thinking marrying you. He must have been STUPID OR DESPERATE OR BOTH.