Feldco - Window Installation Review from Danville, Illinois
My husband and I live in Plainfield,IL and we had our entire house redone with new windows from Feldco. The sales rep was actually VERY to the point, didn't waste time talking about all that sales talk so we agreed.
Installers put in windows and were very sloppy. Leaving multiple nails and screws all over our driveway, lawn and back patio area. In addition they dropped our huge front half moon window and punctured a can of spray foam that exploded all over our siding and roof. They sent a tech out to "fix" the problem but he rubbed acetone all over the damaged area, as expected the acetone ate through our siding color and now we have a visible defected area.
After multiple emails and calls the only resolution they are willing to do is 1) Reside ONLY the front of our home with a similar siding. Yes, similar because they contacted our HOA and they can't track down original siding so we will have 3 matching sides with 1 brand new side or 2) Pay $8,000 to reside our entire home. Mind you our home was built in 1997 and the siding on all sides is still in very good shape. According to the sales manager I spoke with Friday 10/7/16 he said "you should be grateful we are residing your house for almost free" I was taken back by the comment because no, $8000 is not almost free after spending $20,000 on new windows and your installers were sloppy, non apologetic and you want us to spend ADDITIONAL $8,000 to fix your problem?
We will continue to fight until, we as the consumer, are satisfied with the resolution.
Never recommend Feldco worst company I have ever dealt with. Poor product, poor customer service, poor and unprofessional installers.
Reason of review: Bad quality.
Location: Danville, Illinois
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
I read nothing but complaints about this company. I refuse to use them because of that and they're dumb commercials. The spokesman looks like a ***
You need to get a free consult with an attorney. Sounds like a lawsuit could be filed, and you should pursue it. They won't do anything much for you unless you take it to court, or at least know that you are serious, ie., an attorney is involved.