Feldco
Reviews and Complaints
OVER PROMISE UNDER DELIEVER
Simple Review #507790
Feldco - Full Warranty is a joke
Feldco - Full Warranty is a joke
We have 4 windows installed by "FELDCO" (sub -
contractors) 7 years ago for $2000. I know the price is
high but I was getting "life time warranty" so I thought
I was getting decent deal .Lately we have a lots of
noise coming through the windows it got to the point my 8
years old daughter starts to complain in the night she
can't sleep because is to noisy.We have family staying
over for night and they are also compiling about the
noise.Sometimes I check if the window is closed because
is so noisy.
We called feldco they told us we need to pay $60
service call fee to someone to come.OK if you pay up
front is $50 if you pay a the time when he comes you need
to pay $60 this sounds like a ripe off.He come 1 hour
later after his window time (3 h waist in my only day
off from work).After "inspection" window of course that
was nothing wrong in his opinion with the window.We stood
by the window me and my wife even though we did not face
the window we heard the car passing by and he said"I did
not hear that car at all"I LOL and told him to have his
ears check.HE walk out the house not saying
anything."excellent customer service.
Next day feldco call me basically telling me everything is
OK. I'm know is not I have been living in this house for
10 years and noisy is the same like with the window while
open .No more feldco for me ! Be aware of Feldco !!!!!
Garbage windows, warrenty a joke
the windows are poor quality, the lock's are useless. the warranty is not a warranty for life, its for one year.
don't, I repeat don't buy these poor quality windows. they lie cheat and steal. be forewarned. they will charge you 60 dollars to come out on a warranty claim and charge you for labor.
I cannot stress how poor the quality is for these windows. the locks don't meet, you will have nothing but problems with these FELDCO windows. liars, cheaters, stealers. don't be fooled, these are garbage windows.
stay away from this bad company. don't be fooled, stay away.
Not Pissed!!
Poor quality windows
Warantee a joke
Full Warranty a joke
AVOID Feldco
Windows
Replaced by a criminal!!
Bad installation, case still not settled
Feldco is Pushy
We had a horrible experience with Feldco that we had to share. First, they called us four times in one day to confirm our appointment for the next day, which I found excessive.
Their schedulers were aggressive, pushy and did not listen to what I asked for. The sales rep was worse. So scripted. If you asked a question off the script they did not know how to respond.
I sent them packing and would strongly NOT refer them to anyone. Buy elsewhere as you will get more curtious service and respect for what you actually need in your home.
Bad service, bad windows, bad warranty...
Listen up shoppers, because I have the scoop.
I own an entire home of Feldco Sophia windows. (21)
They leak, and they don't fit or guide well. They are a mistake.
You absolutely can get similar quality for less.
My installers rushed through the process so quickly, that by the
time I noticed the multitude of mistakes, they had damaged or
destroyed the casement along half of my windows. This was after I
specifically asked them to only perform an install from the outside
in. They did the opposite, and I had to call their office to get
the work stopped. Months later, along with numerous arguments, they
agreed to replace the casement damage with replacements that would
be unfinished. I was two months into not being satisfied, and I
still had a giant amount of refinishing to do on my time and with
my money.
Let's talk warranty. Feldco warranties you from spending any more
money on their windows for a lifetime. BUT...after five years you
will pay both a service call fee as well as all labor charges. That
boils down to me having to pay $135 for the replacement of glass in
one half of a double pane window. Really though, I just paid for
the window all over again.
I've left a metric ton of frustration out, but be warned. This
company is not professional or ethical. Run.
Changed my mind on buying windows
I had 2 employees of feldco come to my home to give an estimate on replacing some windows. We decided to purchase , signed agreement and gave manager Jason Merrick a check for 50% of the total cost.
He told us we had 3 days to cancel order. The next day we did some product comparison and decided another company has a better product for the money. We mailed back the right to cancel order that day and I called manager Jason and told him of my decision, He assured me my check would be triple shredded immediately! They seemed very trustworthy and I didn't realloy worry about it until about 3 days later my check had already been cashed!
So much for triple shredding. My husband spoke with Jason again who assured him our money would be refunded. So far no money has been received and Jason will not return my calls!
I am not giving up on getting my money back as it was a sizable amount. Buyer beware!!!
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I had 9 windows replaced in 2013 and they are just fine. Had a good install team and paid 5000 w upgrade to bronze ...
Bill, Good luck. The spring blocks will break in about 2-3 years.
$60 to come out, $35 to fix the window, + $89 an hour for labor.
You cannot buy replacement parts nor the "special" too required to replace them. Then 2-3 years later they break again.
It's good to see that the salespeople and management at Feldco write nice reviews on their site and this one too!
have to read, how can you have 65 reviews on there web with all 5 stars are you kidding me?????
windows have a warranty, ummmmmmm trip charge after one year, 69.00, also M@i windows are mid quality, around $150.00 equals a window from home depot. 500 plus is a bit high
they are shills
Wait a few years when seals begin to fail and you try to collect on the "full warranty." You'll resent having to pay a trip fee and an hourly labor fee to get your glass replaced.
where does it say in warrantee you pay for trip charge, I read mind and it doesn't, my son wanted new windows , I think will go with someone else
The language is vague and intentionally confusing. But, basically, you don't pay anything on the window.
You just pay for labor fees, trip charges, material handling costs, disposal expenses. .
. anything they can think of that isn't the window itself.
Glad to hear that you had a good experience. :grin