Feldco
Reviews and Complaints
Feldco Door Review
I wouldnt hire this company to do anything
- Poor work
Preferred solution: Price reduction
Feldco - Window Review from Wautoma, Wisconsin
My name is Kimberly It's weird I had the same problem. I am documenting and taking photos because I'm suing them for the *** job.
My walls are soft, and window sills are moldy and soft. One thing different with my case is they won't return my call. I've been calling since October 2014. How much did you pay per window?
I got windows in December 2014 when they had the 3 yrs no interest, I payed 650-700 per window totaling 8,400.00 for 11 windows. I won't stand there and take it I'm gonna stop paying them and filing a claim against them for my money, and damges.
We should team up, and anyone else with this issue should all go on strike against them and sue, we are bound to win if the judge sees consumers that never new each each other all going to court together. I am a marketing student so if they don't fix it after my letter I am sending due to their phone not working (sarcastic) or maybe they are booming with business they are too busy to return my call, I know exactly what to do and feldco will not scam another person after I am done, If you are interested email me at kimefvtc@***.com.
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Verified Reviewer | Milwaukee, WisconsinNot honoring contract - demanding payment early
My wife and l ordered windows and siding. Everything went great at first.
Measurements were done, windows installed, siding crew came out, then a knock on the door. Siding crew boss stated he could not install siding for amount he was being paid. He told me not to worry l have a contract and the problem was between Feldco and his crew. I heard nothing for months.
I called and Feldco refused to call me back. Then they wanted me to sign a new contract. I refused. Then I received a letter from a collection agency.
I called the agency who agreed to have Feldco call me. No call. Today I received a notice of intent to place a lien on my property. My intent is to hire a lawyer.
My wife and I have excellent credit and no one is going to Cheat me, or affect my credit without cause. (By the way, we are very happy with the windows!)
- Refuse to talk with me
Preferred solution: Have the company contact me about completion of contract. Apologize for threatening me with collection agency and lien. My contract states I have 18 months after installation to pay. Why was I told installation would be completed if I had conduit removed?
Feldco Windows Installation Review from Chicago, Illinois
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Verified Reviewer | Chicago, IllinoisFeldco - Installation Review from Chicago, Illinois
Measures came to my residence for replacemt of window (condensation) I had been informed by Felco rep. was warrented but required $49 pre arrival fee of measurers which I paid.
Felco measurer phoned before arrival to confirm enroute, I phoned one time to confirm arrival time and also to give direction after I observed Felco truck drive pass my address. The Felco truck eventually arrived passing legal parking directly in front of my residence for a parking space further north and across the street. Two Felco workers arrived one later indicated he was the trainer (I guess of the other worker since he never indicated what he was the trainer of) neither introduced themselves. The worker that stated he is the trainer was wearing a brownish colored jacket with a felco logo.
I allowed both workers inside and pointed out the the affected window, the trainer "looked at the window" and stated "that is not our window" I informed him that the Felco rep.via telephone confirmed the warrenty and stated that the window was Felco's. The trained shugged and repeated "it's not our window ". The trainer had looked briefly at an adjacent window and stated that it was a Felco window. The trainer never explained nor pointed out how to determine the Felco window from the adjacent window which appeared the same.
I informed the trainer that the Felco phone rep. I questioned about the warrenty should have been able to and also tell me which window had been installed by Felco and though the trainer had what appeared to be an Ipad (told me original installation date and other info) he stated there was no indication of which window Felco installed via computer/ Felco records ( so visual verification was required, Felco identifier somewhere on window according to trainer). Trainer stated he "would have known which window he had put in his residence" This is same trainer who could not "find my address" and parked way down the street, across the street when there was ample parking directly in front because according to him "it was not legal parking " I was outside observing then attempting to direct while waiting (I received a shrug from the trainer when I informed him the park space was legal and there were absolutely no signs prohibing parking). Upon exiting my residence the trainer said to me in what sounded like a rather sarcastic tone "have a good day" I replied that he should also he replied "I will".
I Immediately telephoned Felco customer service told the phone rep. about the trainers rude attitude and what had transpired, awed that the trainer is allowed to 'train' other customer service related worker(s) ( the worker was quiet the whole time appearing somewhat surprised by the trainers attitude). I Irequested a refund of the $49 paid with.my credit card.
I was told 7-10 days for refund back to my account. I will not have future business with Felco.
Feldco - Estimate Review from Chicago, Illinois
Feldco Windows Installation Review from Chicago, Illinois
Had a good experience
Poor Communication
We had 16 windows installed. The salesman told us that the it was not a standard installaton and charged us an additional 160 a window to cut back the siding and create a waterproof barrier.
We knew this was correct from our other estimates. But when the installers came they started throwing up these windows and just chalking them. I stopped the job and explained what we were promised and called the company. The installers had to go to home depot and purchase stuff for the right install.
They were here till 10pm and came back the next day and put in another full day.
I don't know if this was a mistake by feldco or the installer was attempting a shortcut but i felt like I had to watch them the whole time. That said the windows look and work great but I should not have had these issues.
Feldco Windows Review
Feldco - Installation Review from Chillicothe, Illinois
Feldco Windows Installation Review
First impressions
We had a scheduled appointment one night at 6:30. I got at least 3 reminders of the 6:30 appointment.
6:15 came and no show, no phone call.
6:30 came and still no show or phone call.
At 6:30 I call Feldco. I mention that it's now a half hour past my scheduled time (he mumbles something about how they have a window to arrive - umm, no, in all my emails and phone calls the time was 6:30!)
He puts me on hold to call my salesperson. He comes back on and says that he tried numerous times, but my salesperson did not answer. He tells me not to worry, that he's sure he's on his way because they haven't heard that there are any issues. He told me he would keep trying and get back to me.
7:15 - I'm now 45 minutes past my scheduled appointment and still no show and no phone call.
I called Feldco to cancel the appointment. They offered me $100. I told them that it would be one thing if I had gotten a phone call, but the lack of a phone call to let me know they were running late spoke volumes.
I will not be using Feldco. I believe it's instances like this that they have a F rating with the BBB.
Unless you pay trip charge, Feldco will not honor warranty
Got a felt seal, top of patio door that came out of the groove. We are still in the 5 year warranty. They said there is a trip charge. My copy of warranty says some services. They say coming to home is a service.
They would not even send anyone out unless I prepaid over the phone 69.00 dollars minus a 20.00 discount. If we would not prepay over the phone we would not get the discount. ALSO they said they do not book over 10 days. So if you are on vacation, for 2 weeks, forget it. You have to make an appoint with only 10days.
It is a war of words, and the warranty is limited warranty. SO be careful if you are relying on their warranty or even quality.
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With comments that would only come from 4felco employees or management that cut down the bad reviews is good enough reason for me not to buy from 4Felco
Thgank You I will not buy though them
Window shopper, learn how to read before you leave a dufus comment. Felco hired the siding company. Doh!
Your beef is with the Siding Company? Hw is this a review of Feldco windows?