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http://www.bbb.org/chicago/business-reviews/windows-installation-and-service/feldco-in-des-plaines-il-21034

This Business is not BBB Accredited

Feldco (Headquarters)

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(866) 433-****

View Additional Phone Numbers125 E Oakton St, Des Plaines, IL 60018-****http://www.4feldco.com

On a scale of A+ to F

Reason for RatingBBB Ratings System Overview

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BBB Accreditation

Feldco is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Feldco's rating include:

โ€ข 63 complaints filed against business

โ€ข Advertising issue(s) found by BBB.

Customer Complaints SummaryRead complaint details

63 complaints closed with BBB in last 3 years | 25 closed in last 12 months

Complaint Type Total Closed Complaints

Advertising / Sales Issues 3

Billing / Collection Issues 2

Guarantee / Warranty Issues 14

Other 1

Problems with Product / Service 43

Delivery Issues 0

Total Closed Complaints 63

Read Complaints | Definitions | BBB Complaint Process | File a Complaint

โ€ข Government Actions

BBB knows of no significant government actions involving Feldco.

What government actions does BBB report on?

โ€ข Advertising Review

Since July 2007, the BBB-Chicago had asked Feldco to discontinue its practice of advertising in print, video, audio and on the internet that consumers receive "free" products or services with the purchase of windows in sales transactions where the price of those windows are arrived at through negotiation. This advertising practice is prohibited by section 2(b) of the BBB Code of Advertising and section 6 of the BBB Standards for Advertising, Selling and Servicing Home Improvements.

The company's current rating stands at an F due to its past advertising that violated section 2(b) of the BBB Code of Advertising and section 6 of the Standards for Advertising, Selling and Servicing Home Improvements.

On April 19, 2013 the BBB sent an advertising challenge to the company. The company is advertising the claim "2 Windows For The Price Of 1" which appeared on Tuesday, April 2, 2013, in the Chicago Sun Times and is featured on Feldco's website. This claim violates Section 2b of the BBBยฎ Code Of Advertising and Section 6 of the BBB Standards for Advertising, Selling & Servicing Home Improvements.

To date the company has failed to modify their advertising the claim on their website stating, "2 Windows For The Price Of 1"

This claim violates Section 2b of the BBBยฎ Code Of Advertising and Section 6 of the BBB Standards for Advertising, Selling & Servicing Home Improvements.

What is BBB Advertising Review?

Additional Information

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BBB file opened: 01/06/1989Business started: 06/01/1960

Contact Information

Principal: Ms. Patti Freko (Director of Marketing)Mr. Paul Baumhart (Complaint Analyst)Mr. Doug Cook (President/Owner)Mr. Ron Gerstung (COO)Kathy Stoeberl (Call Center Manager)

Business Category

Windows - Installation & Service, Windows, Storm Windows & Doors, Doors, Siding Contractors

Products & Services

This company offers Replacement Windows & Doors.

Alternate Business Names

Feldco Factory Direct, LLC

Industry Tips

Home Remodeling Contractors

Contracts

Direction

- See more at: http://www.bbb.org/chicago/business-reviews/windows-installation-and-service/feldco-in-des-plaines-il-21034#sthash.60tn05vw.dpuf

Location: Chicago, Illinois

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if they are not allowed to offer 2 for the price of one, why are the ads still on tv?

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