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We had 16 windows installed. The salesman told us that the it was not a standard installaton and charged us an additional 160 a window to cut back the siding and create a waterproof barrier.

We knew this was correct from our other estimates. But when the installers came they started throwing up these windows and just chalking them. I stopped the job and explained what we were promised and called the company. The installers had to go to home depot and purchase stuff for the right install.

They were here till 10pm and came back the next day and put in another full day.

I don't know if this was a mistake by feldco or the installer was attempting a shortcut but i felt like I had to watch them the whole time. That said the windows look and work great but I should not have had these issues.

Reason of review: Poor customer service.

Location: Waukesha, Wisconsin

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Guest

What they did was called a flange window replacement and needed a buck frame,,,by doing what they did but you stopped them was to make extra money on the job by selling the buck and running with the buck lol

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